Right of withdrawal/return
As a consumer, you always have a fourteen (14) day right of withdrawal according to the Distance Contracts and Off-premises Contracts Act (2005:59). In order for you to feel completely safe with your purchase, ABG instead offers a full three hundred and sixty-five (365) day right of withdrawal from the time you receive the item or a substantial part of it.
If you want to return your item for exchange or repurchase during this time, please use the enclosed return slip (if you’ve lost it, contact customer service and we’ll send you a new one). If you choose to send your item back with the attached return slip, ABG charges SEK 49,00 (SEK), 79,00 (NOK), 79,00 (DKK) or 79,00 (EUR) including VAT, which is deducted from the value of the item in connection with the refund. If you choose to send the item in another way, you are responsible for the cost yourself. Returns cannot be sent against cash on delivery/cash on delivery.
After the return has been received and approved, the refund will be made within fourteen (14) days from when ABG received the return. Refunds are only made by deposit to a bank account, not in cash. Costs for services linked to delivery such as express pack and cash on delivery fee are not refunded in the case of a return.
You as a customer of course have the right to try and examine the product at home to ensure that the product meets your expectations. If you return an unused item with associated labels and packaging within 365 days, the full amount will be refunded, or the desired exchange will be carried out. If the quality of the product has been affected as a result of you as the customer having handled it more than is necessary to examine its properties or functions, a deduction will be made from the refund corresponding to the reduction in value of the product.
When returning, you bear the risk for the product, therefore it is important that the product cannot be damaged during transport. In order for a full refund to be made, the item must be unused and sent back in undamaged original packaging, all labels must remain and manuals must be sent with it. It is important that outer packaging is used and that tape or other material is not stuck to the original packaging.
When buying hygiene items, underwear and swimwear, the seal must not be broken, such goods with a broken seal cannot be returned. The right of withdrawal does not apply at all to goods that have been manufactured or changed in accordance with your special wishes.
To enable a possible return, you need to be able to prove the purchase and ABG recommends that you save the order confirmation and payment reference as a receipt for your purchase.
You can also notify ABG of withdrawal from purchase by filling in and mailing the Swedish Consumer Agency’s form to ABG. You can find the form here: http://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett. The form is then sent to the following address:
The Active Brands Group Scandinavia AB
Box 5216
Nybrogatan 34
102 45 Stockholm
Complaint
If an item deviates from what follows from the agreement between you and ABG or otherwise does not correspond to the description of the item that ABG has given, the item can be returned. Only original faults are covered by the right of complaint, the right of complaint does not cover, for example, faults caused by normal wear and tear. Complaints to ABG must be made within a reasonable time after the fault is discovered, but within 3 years at the latest. ABG reserves the right to remedy the fault in the first instance, redelivery of the product in the second instance and repurchase in the last instance. When making a complaint, use the enclosed return slip (if you’ve lost it, contact customer service and we’ll send you a new one). ABG has no possibility to reimburse the cost of return shipping afterwards.
Return of campaign goods
In the case of purchases that qualify for a gift or extra discount, the value of the gift or extra discount is considered a general discount on the entire amount at the time of purchase. If any part of the purchase is exchanged and/or returned, returned goods are valued at the purchase price minus their relative share of the general discount. There is no recalculation of the original basis for the gift or discount in case of exchange.
Promotion or offer of such gift or extra discount is only available for new purchases via this website and cannot be obtained retroactively. Gift or discount cannot be transferred to another purchase and cannot be credited when exchanged for another item.
